- Pursuant to art. No.52 of the Legislative Decree 6 September 2005 No.206 (“Consumer Code”), the Customer has the right to withdraw from the contract signed with the seller without any penalty and without giving any reasons, within fourteen (14) days from the day on which he acquired the physical possession of the products purchased on the website www.severinobecagli.it. To exercise the right of withdrawal, the Customer must complete and send the form —that he found in the package— to the seller, or the one that can be downloaded here , through Return Receipt Requested (RRR) certified mail.
- The Customer has correctly exercised his right of withdrawal if the communication concerning the exercise of the above-mentioned right is sent before the withdrawal period expires.
- The Seller will reimburse all payments —including the costs of delivery— paid by the Customer in relation to the product for which the right of withdrawal has been exercised within fourteen (14) days from the day on which he received the communication concerning the exercise of the right of withdrawal by the Customer. Pursuant to art. No. 56, co. 3, Legislative Decree 206/2005, the Seller may withhold the reimbursement until he has received the goods back or until the consumer has demonstrated that he has sent them back, whichever situation occurs first. The refund will be made via the payment method that the Customer used to place the order.
- The Customer shall return the products to the Seller without undue delay and —in any case— within fourteen (14) days from the date on which he notified the Seller of his decision to withdraw from the contract. This deadline is met if the Customer sends the goods back before the expiry of the aforementioned period.
The Customer is informed that the costs of returning the purchased products will not be reimbursed.
The Customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The product that is not returned in the same condition in which it was delivered —or that is returned damaged or worn— will be sent back to the Customer to whom the shipping costs will be charged.
LIMITATION TO THE RIGHT OF WITHDRAWAL
The right of withdrawal is not validly exercised and the reimbursement of the price will not take place if the goods will not be returned in their original and intact packaging.
The Customer is also informed that the right of withdrawal is excluded in the following cases:
purchase of products that, when vacuum-packed, have been opened and that in any are not returnable because of hygienic reasons or other problems related to the health protection
bespoke or customized goods
goods that by their nature can not be returned or are liable to deteriorate or expire rapidly (see Article No. 62 of Law 27/2012 which sets the definition of “perishable food products“).